RESPONSIBILITIES

• Provide first and second-line software support to
  end users.
• Document support activities and maintain an issue
  resolution database.
• Collaborate with business and data analysts, and
  project coordinators to resolve complex issues
• Perform root cause analysis and implement
  preventive solutions.
• Maintain user accounts, system documentation, and
  support procedures
• Test software updates and ensure reliable
  performance
• Analyze user and system requirements and report to
  supervisors
• Prepare regular operational reports.
• Support database, user data, and email backup
  maintenance

JOB REQUIREMENTS

• Bachelor’s degree in Computer Science, or a
  related field.
• Minimum of 1 year of experience in user
  support role. (Fresh graduates are also
  welcome)
• Some knowledge of database management
  systems, such as SQL.
• Some experience in Query processing.
• Some experience in data analysis tools such as
  Microsoft Excel, Power BI.
• Good at problem-solving and decision-making
  abilities
• Ability to adapt to changing technology and
  business requirements in a fast-paced
  environment

Only shortlisted candidates will be contacted
Last date of Application:
8th Nov 2025 by 5 PM